Playing by the rules

One of the things I have found difficult about living in Finland is the fact that the customer is rarely right. Customer/consumer rights seem to be unheard of here, so I was quite looking forward to going back to a culture where contracts are completely binding and customer service generally underpins everything.

With that in mind, we were extremely disappointed, frustrated - totally discombobulated - when the removal company (English) that we had already booked and paid for, started messing us around. First they raised the price, then demanded that we finish packing, weigh everything and send an inventory that day. Finally, they lowered our agreed weight limit before cancelling the job altogether. After the last few years, we should be used to such things but this time there is one thing going in our favour - we will be seeking compensation in our own language! We know good English lawyers and they are already on our side. Okay, it's still unacceptable but at least we have hope of a satisfactory outcome.

The packing is going pretty well except for the dilemma of how to weigh a sofa with household scales.

Total weight - Josh's weight = weight of sofa